Refund Policy
Straightforward and just refund procedures for your assurance
Overview
We at MintLeafStudio recognize that situations can evolve, prompting the need for transparent and equitable refund guidelines. This document details the terms under which we grant refunds for our yacht rental services.
Before reserving a yacht, please study this document. A reservation with MintLeafStudio implies your acceptance of these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Complete refund excluding handling charges
Processing Time: 5-7 business days
Processing Fee: £50 for credit card payments
Conditions: Cancellation must be submitted in text form via email or telephone contact
24-72 Hours Before Charter
Eligible for: Refund of half the total cost of the charter
Processing Time: 7-10 business days
Processing Fee: £25 will be taken from the refund amount
Conditions: A legitimate reason is required; administrative fees are applied
Less than 24 Hours Before Charter
Eligible for: Refunds are not offered
Exception: Emergency cases may be taken into account
Alternative: Issue of a charter credit at the discretion of management
Conditions: Supporting documents are necessary for emergencies
Weather-Related Cancellations
Our Weather Guarantee
Your safety is paramount. If the captain certifies that the weather is too hazardous for a yacht trip, we present alternative options:
- Full Refund: Provided when rescheduling is impractical
- Reschedule: Transfer your trip to a new date at no extra cost
- Charter Credit: Issued valid for one year from the original appointment
Weather Assessment Process
We assess weather conditions by monitoring:
- Analyses of wind speed and patterns
- Evaluations of wave stature and maritime conditions
- Visibility and rainfall predictions
- Alerts from the Coast Guard
- Expert judgment of our captain on safety
Decision Timeline: Decisions regarding weather-related cancellations are made at most 4 hours ahead of the planned departure.
Medical Emergency Refunds
Emergency Circumstances
Medical emergencies are unforeseeable. Under such circumstances, we might make exceptions:
- Sudden medical conditions necessitating hospital stay
- Passing of an immediate family member
- Unexpected military deployments
- Summoning for jury duty or subpoenas
- Disasters affecting routes
Documentation Requirements
For processing emergency refunds, we require:
- Medical records or certificates from hospitals
- Official death records when needed
- Military orders in their official format
- Notices of jury duty or court subpoenas
- Travel warnings or emergency proclamations
Processing: Requests for emergency refunds are fulfilled within 3-5 business days after receipt of all necessary documents.
Operational Cancellations
Mechanical Issues
In the event that your designated yacht faces mechanical difficulties preventing it from setting sail:
- Alternative Vessel: Our goal is to provide a similar yacht replacement
- Full Refund: When there is no appropriate replacement available
- Partial Refund: If the substitute yacht has a different pricing
- Compensation: We may provide additional accommodation for the inconvenience
Crew Unavailability
In the uncommon scenario that a certified crew is unavailable:
- A replacement crew is provided if feasible
- Total reimbursement if we cannot proceed with the charter
- An opportunity to rebook without incurring extra costs
Refund Processing
Payment Method
Refunds are returned through the original method of payment:
- Credit Cards: Roughly 5-7 business days for processing
- Bank Transfers: Approximately 7-10 business days
- Cash/Cheque: Generally, 3-5 business days
Processing Fees
Credit Card Processing
A fee of £50 for cancellations made more than 72 hours prior
Bank Transfer Processing
A £25 fee is charged for all bank transfer refunds
International Processing
Additional costs might apply for refunds involving international banking
Charter Credits
When Credits Are Offered
In certain situations, instead of a refund, we might provide a credit for our charter services:
- Cancellations made on short notice (less than 24 hours)
- Cancellations due to adverse weather conditions
- Customer requests to reschedule
- Service disruptions
Credit Terms
- Validity: Credit is good for one year from the date of issuance
- Transferability: Credits are non-transferrable
- Value: Equal to the full value of the charter without deductions for fees
- Usage: Applicable towards any future charters with availability
- Expiration: Cannot be extended beyond the established 12-month period
Partial Service Refunds
Service Interruptions
If for any reason your scheduled charter is cut short due to factors within our control:
- Compensation based on the proportionate part of the service not rendered
- Credit offered for a future charter of comparable value
- Options for additional services or grades at no cost
Guest-Related Interruptions
In the case that a charter is prematurely terminated because of guest behavior or breaches of safety protocols:
- No compensation for the unused portion
- Complete payment is still required
- Additional charges may be imposed as necessary
Dispute Resolution
Should you object to a decision related to refunds, the following steps can be taken:
- Submit a request for deliberation by our administrative body
- Supply further evidence or paperwork as needed
- Contact consumer protection entities for help
- Proceed with legal channels within the scope of the law
How to Request a Refund
Step 1: Contact Us
Communicate your refund petition through:
- Email: [email protected]
- Phone: +44 131 555 5555
- Visiting our coastal office in person
Step 2: Provide Information
Your refund requisition should contain:
- Confirmation ID for your booking
- Details of the charter date and time
- Cancellation cause
- Appropriate support documents, if required
- Preference for the reimbursement method
Step 3: Review and Processing
We will confirm the receipt of your application within one day, evaluate it concerning the policy, communicate our decision in two days, and adhere to the stated processing times for approved refunds.
Important Notes
- All refund claims have to be made in a written format
- Reimbursements are issued in £, no matter what the original payment was in
- Purchasing travel insurance is highly recommended
- Policies are subject to changes and participants will be notified 30 days in advance
- Refunds will comply with applicable tax laws and regulations
Contact Information
For queries regarding refunds or to file for one:
Refunds Department
MintLeafStudio Marine Services Ltd.
Marina Point, The Waterfront
Edinburgh EH6 7BZ
United Kingdom
Phone: +44 131 555 5555
Email: [email protected]
Operation hours: Monday–Friday, 9:00 AM – 5:00 PM